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Apr 27, 2021 — Pega Knowledge is a centralized solution that helps provide quick, accurate, and consistent answers to customer questions. Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you've driven a car, used a credit card, called a company for Community site management · Navigating a community site · Starting a new discussion · Best answers capability · Searching in the Community · User feedback on content. Pega Knowledge is an enterprise knowledge management application that is pre-integrated with Pega Customer Service. The application supports the creation Document: Pega Knowledge 8.1 User Guide. Feedback Content management life cycle. Pega Knowledge User Guide | October 05, 2018 | iii Pega Knowledge Management (PegaKM) is an application designed to complement BPM and. Case Management applications by adding insight and guidance to usersYou can customize the dashboard to achieve a personalized view by selecting the widgets related to Pega Knowledge. Custom charts or other views can also be Document: Pega Knowledge User Guide Content management life cycle. Multi-Language capability simplifies the management of multi-language content. Sep 24, 2020 — In the Pega Knowledge portal, click Work > Workbaskets. 22 | Pega Knowledge User Guide. Page 23. Content management life cycle. This guide provides details on how to create, publish, and manage content in Pega applications and external web applications. Pega Knowledge Management User