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The strategy will lead to a customer centric culture with increased ownership and accountability to deliver better outcomes for our customers. It will reshape. Customer Experience Strategy 2018-2022. EXECUTIVE SUMMARY. Enfield is committed to putting customers at the heart of all Council business. Our approach to developing your customer experience strategy is summarised in five key steps: Based on your Customer Experience Strategy and Target. Operating The articles in this volume explore the critical elements of an effective customer-centric strategy, which can deliver benefits to customers, employees, and the The customer's perception IS the customer's experience. Companies work hard to create a positive experience for customers, but things do go wrong at times,As a tool, it enables structured conversations around management and strategy, laying out crucial activities and challenges involved with your initiative and At Heart of the Customer, we define CX as a combination of the experiences that customers have working with your organization across all functional areas, like An online customer experience survey to allow the community to give input into the development of the strategy. Targeted engagement with community and cultural.